Accessibility

Accessibility

The Tenement Museum welcomes all visitors. We recognize the varied needs of our audience and offer accessible programs and services to enable all visitors to explore the stories we interpret at the Tenement Museum.

For questions about Museum accessibility and how we can accommodate your specific needs, contact our Visitor Services team by calling [phone] or e-mailing [e-mail].

Membership

The Tenement Museum offers a special $65 membership for visitors with disabilities. For more information, please call our Membership Office at [phone].

Free entry to care partners

Regardless of Museum membership status, all visitors with disabilities can obtain free entry for their care partners upon request.

Service Animal Policy

Service dogs are welcome on all museum tours. However, pets and emotional support animals are not allowed inside tenement buildings, but can be brought on outdoor neighborhood walking tours.

Wheelchair Accessibility

The following tours are wheelchair accessible:

• Finding Home
• Reclaiming Black Spaces
• Building on the Lower East Side
• Outside the Home

The Museum has a limited amount of wheelchairs available to borrow for wheelchair accessible programs. To reserve a wheelchair for your visit, please contact our Call Center at 877-975-3786 (Monday–Saturday: 9 am–5 pm) or e-mail [e-mail]

Individuals who are Blind or have Low Vision

Handling objects are available for our 100 Years Apart, Finding Home, and Tenement Women:1902 tours. Ask for these materials when you arrive at the Visitors Center.

Visitors can book a free tactile orientation to the Museum before their tour with two weeks’ advance notice.

Individuals who are Deaf or have Hearing Loss

Assistive Listening Devices

Assistive listening devices are available on all tours. However, these devices are not compatible with most hearing aids.

For visitors who cannot use an assisted listening device, we can provide simultaneous transcription of the tour on an iPad with at least 24 hours notice. The Museum can also arrange ASL interpretation of a tour with at least 2 weeks notice.

To request simultaneous transcription service or book an ASL interpreter through the Museum, please call or email us.

Language Aids

The Museum offers simultaneous translation aid on our tenement apartment tours using the Forum app. Please note that translation will be limited during parts of our A Union of Hope: 1869, Family Owned, and 100 Years Apart tours due to interactive technical components.

If you are interested in using a translation aid during your visit, please email us for options.