What We Do

The Office of Professional Responsibility (OPR) conducts internal investigations on complaints against all National Park Service law enforcement personnel other than United States Park Police. OPR internal investigations may extend beyond employee conduct and complaints to include use of force (UOF) and officer involved shootings (OIS).

The National Park Service is dedicated to providing the finest law enforcement service possible. However, if you believe the conduct of an officer was inappropriate, you may file a complaint with the OPR.

A special agent in charge manages the OPR program. Three special agents staff the office and an administrative assistant provides support. The OPR special agent in charge and designated staff are responsible for classifying and investigating misconduct allegations involving national park law enforcement officers. Misconduct allegations may include the violation of any standard imposed by law and applicable rules of professional conduct or departmental policies.

Through the classification process, it is determined whether an employee's chain of command should address the complaint and alleged misconduct or whether OPR should conduct a full misconduct investigation

OPR conducts all cases to provide a competent, fair, thorough, and impartial investigation with multiple levels of review. Upholding agency ethics and integrity within the law enforcement program and its responsible managers is vital to the National Park Service.

Once OPR completes an investigation, they notify the complainant, and the OPR provides the report to the employee’s supervisor of record for appropriate action.