Register Support Users

Only designated support representative (DSRs) have access to all PaperThin Support resources. Call PaperThin Support at 617-471-4440, option 3 to register, change, or delete DSRs.

Note: For proper authentication, email addresses entered here must match your site's local profiles.

See http://www.paperthin.com/support/supportplans/Support-Access-Matrix.cfm for more information.

Once DSRs are registered, you can view them, enable/disable DSR status, and choose a partner from this link.

Related Links

You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).

The following guides are available from the support site and are in the /docs/directory of your CommonSpot Server:

You can also download these other guides from the support section of paperthin.com (with login):

For technical support:

http://www.paperthin.com/support/

Registered...	Can…	Note that...
CommonSpot users	Access Support resources. Submit enhancement requests	You can designate as many CommonSpot Support users as needed.
Administrators with CPAdmin privileges or the equivalent	Update current Support information. Submit CommonSpot Support requests.	Typically, members of the CPAdmin group are also Designated Support Representatives.
Designated Support Representatives (DSRs)	Access all of the above resources and Submit Review Edit Respond to incident tickets and view history for all incidents in their organization.	Only individuals registered as Designated Support Representatives (DSRs) can interact with incident tickets on the PaperThin site. At least one Designated Support Representative assignment is included with your CommonSpot license. Customers typically name up to three DSRs. Review your site's current DSRs at http://www.paperthin.com/support/